Every order carries its receipt

1. 1

   Placed

   Awaiting seller

   The buyer places an order from a listing. The price, scope and delivery time are copied onto the order and cannot change after that.

2. 2

   Accepted, payment due

   Payment due

   The seller accepts or declines. Once accepted, payment is due. Either side can still cancel while the order is unpaid.

3. 3

   Proof under review

   Proof under review

   The buyer pays and attaches the receipt with its reference. The seller checks it against the order. A rejected receipt goes back to the buyer with the reason.

4. 4

   Paid

   Paid

   The seller confirms the money arrived. Work starts now, not before.

5. 5

   Delivered

   Delivered

   The seller marks the order delivered with a note on what was sent.

6. 6

   Completed

   Completed

   The buyer confirms the work arrived. That closes the order. If something is wrong, the buyer opens a dispute instead.

The badges above are the ones you see on an order. Declined, cancelled and closed orders are final.

• The receipt is attached to the order, not sent in a chat
• It is verified before work starts: the seller confirms the money arrived
• A reference pays for one order only, so the same transaction cannot be attached twice
• Proof of payment is not proof of delivery: completion is the buyer’s confirmation

Both sides use a Vaaya account. Vaaya wallet payments between accounts are not live yet. Pay the seller the way they ask when they accept, then attach the payment reference. The seller confirms the receipt on the order.

Vaaya account-to-account payments switch on later. Once they do, checkout offers them and the transfer is verified automatically against the order.

Until those rules are published, a cancellation or dispute after payment records that a refund is pending them. Nothing here promises a refund or a payout schedule.

• Before payment: the buyer can cancel a placed order, and either side can cancel an accepted order that is still unpaid
• After payment: either side requests a cancellation on the order and the other side accepts or declines it
• Disputes: either side can open one on a paid or delivered order; an admin reads both sides and resolves it on the order